Customer Service / 5A Apprentice

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of Process Associate, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

Respond to customer queries and customer's concern.

Demonstrates effective, clear and professional written and oral communication.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seek solutions through logical reasoning

Demonstrates strong problem-solving capabilities and assist customers in case of any issues.

Provide excellent customer service to our customers.

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Basic knowledge of how digital payments work required.

Qualifications we seek in you.

Minimum qualifications

Graduate (Any Discipline)

Freshers are eligible.

Proficiency in spoken & written English & Hindi and with neutral English accent.

Preferred qualifications

Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills.

Analytical skills with customer centric approach

You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Note:

You will be automatically registered for Triumph Asia's leading Virtual Career Fair for Diversity once you apply to this role listed with the participating organization.The fair will be held between Nov 12th and 14th. This is an exclusive opportunity for professionals with more than 3 years of experience to get placed in leading diversity- focused organizations in India.