Overview:
Provides post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, license delivery, and entitlement. Coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional, or multi-country projects. Determines and develops approaches to assignments. Leads customer service projects requiring coordination with other functions. Solves a broad range of customer service-related problems of varying scope and complexity.
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Manage the License Delivery and Entitlement Management for Keysight EDA customers. Provide excellent customer support for license delivery via KSM. Also, be the first point of contact for licensing issues for the Field and customers-preventing calls to Technical Support. Collaborate with the KSM team to support license delivery transformation. Focus on the new web-based entitlement management solution to improve customer satisfaction and cut down on support calls by empowering end-users to perform a variety of tasks via self-service web portal.
Qualifications:
Careers Privacy Statement
- *Keysight is an Equal Opportunity Employer.**
Bachelor's Degree, University Degree, or equivalent.
Requires ability to work independently and as part of a team.
