Description
We are seeking an experienced Customer Service Executive to join our team. The ideal candidate will have a minimum of 3-4 years of experience in customer service and a strong understanding of the Indian job market. The successful candidate will be responsible for managing customer inquiries and complaints, providing product information, and maintaining customer satisfaction.
Responsibilities
- Managing customer inquiries and complaints via phone, email, and chat
- Providing product information and answering customer questions
- Maintaining customer satisfaction by resolving issues in a timely and effective manner
- Collaborating with other teams to ensure customer needs are met
- Maintaining accurate and up-to-date customer records and information
- Assisting with customer retention and loyalty programs
Skills and Qualifications
- Minimum of 3-4 years of experience in customer service
- Strong communication and interpersonal skills
- Ability to handle customer inquiries and complaints with tact and professionalism
- Excellent problem-solving skills
- Familiarity with customer service software and databases
- Ability to work in a fast-paced environment and multitask effectively
- Knowledge of the Indian job market and customer service trends
- Bachelor's degree in business administration or related field
