As our Customer Revenue Management Specialist, youll be responsible for:
- Making pricing recommendations on behalf of our users at the portfolio and listing level by running and analyzing advanced reports
- Assisting partners in solving revenue strategy related issues via email
- Monitoring and reporting on the revenue health and risk of accounts
- Assisting our Customer Success team in preparing for Executive Business Reviews and End of Month Critiques, Webinars, and Onboardings
- Collaborating cross-functionally to share and learn from best practices
- Assisting other areas of the business as needed
So what kind of person are we looking for in this roleThe person who will be successful in this role will be:
- Curious: By nature, you have a knack for learning the ins-and-outs of software
- Going Beyond: You love going above and beyond for teammates and customers
- Detail Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision.
- Empathetic: You provide thoughtful communication which is the foundation of strong relationships.
- Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people
Now that weve told you what the job looks like, here are the qualifications were looking for in a candidate:
- Willing and able to work the CEST or EST time zone (EMEA or US hours)
- Fluent in English and comfortable with translation tools
- 1+ years of experience in dynamic revenue management or the hospitality industry
- Expert Excel and other data analysis tools
- Ability to look at a graph of data and instantly derive insights
- Ability to teach us new things as you learn
- Strong communication skills - you have experience explaining technical concepts to customers in a professional and thoughtful manner
- Experience being customer-centric - you can understand customer pain points and have a genuine desire to help our customers resolve issues
- Experience working with software or the ability to learn a wide variety of tools
