Job Title : Customer Retention Executive
Location : Bhubaneswar
Required Experience: 0 - 4 Years
About Company
iServeU is a SaaS company offering Embedded Financial Infrastructure for Banking, Issuance & Payment as a service.We are the only full stack financial infrastructure company to be your one stop solution for providing innovative customer experience for payment acquiring, issuing, accounts, lending, withdrawal, deposit, remittance, insurance, customer KYC. We are the only switching infrastructure provider that is architected on latest technology stack and is fully micro-services enabled, distributed and cloud native, allowing fully elastic cloud deployment, thus reducing infra-costs significantly. We operate from four locations across the country with our head office in Bhubaneswar, Odisha where we have more than 400 employees, out of which 350+ are software engineers. iServeU has been awarded as Best Leading Fintech of the Year by Odisha Fintech Festival. We believe in overall development and empowerment of our employees. On a consistent basis to encourage our employees, iServeU keeps on organizing various sports events and cultural programs, enabling the employees to express their talents in special ways. Should you be interested in being a part of this great journey, we welcome you to experience it first-hand yourself.
Roles & Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close the query - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the company's reputation - Keep records of calls and sales and note useful information
Requirements
Eligibility
- Proven experience as telesales/ customer support representative or other sales/customer service role - Proven track record of successfully meeting sales quota/ customer support preferably over the phone - Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems - Ability to learn about products and services and describe/explain them to prospects - Excellent knowledge of Hindi and English - Excellent communication and interpersonal skills - Cool-tempered and able to handle rejection - Outstanding negotiation skills with the ability to resolve issues and address complaints
