Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose people then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
The Customer Renewals Representative II is responsible for working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that typically generates $10M to $20M in total recurring revenue and individual customers with less than $50k in recurring revenue per account. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.
Duties And Responsibilities
- Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account
- Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals
- Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy
- Ensure their customers success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts
- Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs
- Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growthThe Customer Renewals Representative II is responsible for working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that typically generates $10M to $20M in total recurring revenue and individual customers with less than $50k in recurring revenue per account. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.
Basic Qualifications
- At least 1 year of professional work experience in a customer renewal environment
- Experience with MS Excel
- Experience with Salesforce
- Proven negotiation skills with customers
Preferred Qualifications
- Bachelor's degree
- Experience in HR and Payroll application-oriented software and or systems
- Strong analytical skills
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [Confidential Information]
