Customer Relationship Officer

Early Applicant

Exp: 0-2 Years

Real Estate

Job Description

Rohaan Constructions is looking for Customer Relationship Officer to join our dynamic team and embark on a rewarding career journey
Customer Engagement: Actively engage with customers through various channels such as phone calls, emails, social media, or in-person meetings
Listen to their inquiries, concerns, and feedback, and provide prompt and helpful responses
Customer Support: Assist customers in resolving issues, answering questions, and providing solutions to problems
You may work closely with other departments or teams to ensure the timely resolution of customer queries
Relationship Building: Develop strong relationships with customers by understanding their needs and preferences
Tailor your interactions to address their individual requirements and preferences
Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services that align with the customer's needs and preferences
However, it's important to do so in a helpful and non-pushy manner
Customer Feedback: Gather and analyze customer feedback to gain insights into their satisfaction levels and areas of improvement
Relay this information to relevant departments to make necessary changes and improvements