customer relationship officer - Call 7092982513

CRM CUSTOMER RELATIONSHIP MANAGEMENT

PURPOSE:

Create a pleasant customer experience end to end throughout the process. To hand hold customers in a

professional way till they complete the process seamless and efficient by enhancing their experience.

JOB TITLE:

Junior Executive/ Executive/ Senior Executive/Assistant Manager/Manager/Senior Manager/Vice president

MINIMUM REQUIREMENTS:

Any Graduate

PG: Any Postgraduate, B. Tech/B.E. in Computers

MBA/PGDM in Marketing

Junior Executive

Having minimum 1 Year of experience in Customer service process

Executive:

Minimum 2+ years for Executive experience in similar industry.

Senior Executive

3 to 5 years for Senior Executive relevant experience in similar industry.

ESSENTIAL REQUIREMENTS:

Having similar experiences in customer calling profile.

Polite speaking, fluent in English, should possess basic MS Office skills.

Quick and efficient in problem solving

Ability to handle grievances and escalations

Having professional relationship with strategic stakeholders in key accounts. Maintain records of all

customer information, requirements, and preferences (e.g. Sales/Samples, Rejection, Complaint)

Must ensure ultimate customer satisfaction in both pre and post sales phases. Have to maintain customer

feedback service tracker and update the same on regular basis