The role will be responsible to maintain the service standard of the respective store as per brand standards & implementations of good new practices to enhance service are expected.
Driving one of the most important projects, Membership Programs shall be another important KRA.
Consumer feedback at a one-on-one level is to be done to ensure an enhanced personalized service & create a healthy service environment in the store.
To work closely with team members to understand their strengths & weaknesses & utilize their strong points to full capacity.
Weekly market visits to map self against competitors and new launches and understand the latest trends of the same.
Support athletes during their interaction with consumers for a better consumer experience. Monitor staff interaction and give feedback /coach staff wherever required.
Support and encourage MPOS transactions at the store.
