- We are looking for a relationship manager to build and preserve trusting relationships with our customers.
- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ideal candidate will have:
- Experience as a client relationship manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude Excellent communication skills
- Aptitude for fostering positive relationships Teamwork and leadership skills
- Customer-oriented mindset
Specifically, this role will involve:
- Serving customer by providing service information and resolving service problems
- Attracting potential customers by answering service questions
- Maintaining customer records by updating clients information
- Resolving service problems by clarifying the customer s complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution
- Contributing to team effort by accomplishing related results as needed
- Gaining solid knowledge of competitors
- Qualifications:
- BSc/BA in Business Administration or similar field
