Customer Relationship Management Specialist

About WanderOn

Remember the days when we used to fill our slam-books with career scientist, teacher and doctor Nobody at that time thought there could've been a career in Traveling, let alone being a travelpreneur! But as life happens, you understand that a career could be anything where you can be a problem-solver for society.

And that's how a few engineers from NIT Kurukshetra found that the travel industry in India needed a fresh burst of young energy! The need of the hour was to convert a dispersed agent-based model to a more friendly, transparent and an accessible community for Indian travelers, and hence WanderOn.

We at WanderOn are a modern travel community that provides end to end travel packages in India and abroad. We design the best travel itineraries that encourage group traveling for like-minded people. Our services include road trips, trekking expeditions, corporate trips, and customized tour packages. On our trips, we ensure hassle-free traveling, top-notch accommodation and guided sightseeing that too on a budget.

Why Join WanderOn

Executive Leaders & founding team all engineers from NIT Kurukshetra have left their corporate jobs to create disruption and bring about a revolution in the age-old travel industry practices ranging from creating completely new products to completely new methods of execution. If you like to disrupt old ways and bring about revolution you are a perfect fit for our company culture.

We will give you an environment to thrive and moreover we are a lean team, so your growth is always in the acceleration mode. In a nutshell, we really want You to feel inspired every day you come to the office and make WanderOn truly a great place to work. Join us in bringing about the revolution that is coming.

Role: CRM Specialist

We are seeking a skilled and experienced CRM Specialist to join our team. The CRM Specialist will play a pivotal role in managing and optimizing our customer relationship management (CRM) system, particularly Lead Square. The successful candidate will be responsible for ensuring the CRM system meets the needs of the organization, maximizes efficiency, and enhances customer satisfaction.

Job Roles and Responsibilities:

• CRM System Management: Manage and administer the Lead Square CRM system, including user management, data integrity, customization, and configuration to align with organizational goals and requirements.
• Data Management: Oversee the collection, maintenance, and accuracy of customer data within the CRM system, ensuring proper segmentation, tagging, and categorization for targeted marketing and sales efforts.
• Workflow Automation: Develop and implement automated workflows, processes, and triggers within the CRM system to streamline tasks, improve efficiency, and enhance productivity for sales and marketing teams.
• Reporting and Analysis: Generate regular reports and analytics from the CRM system to track key performance metrics, analyze trends, and provide actionable insights for decision-making and strategy development.
• Training and Support: Provide training and support to users across the organization to maximize utilization of the CRM system, troubleshoot issues, and address user inquiries and concerns.
• Integration and Optimization: Collaborate with IT and other departments to integrate the CRM system with other tools and systems as needed, and continuously explore opportunities for system optimization and enhancement.
• Compliance and Security: Ensure compliance with data protection regulations (e.g., GDPR, CCPA) and implement security measures to safeguard sensitive customer information within the CRM system.
• Stay Updated: Stay informed about industry trends, best practices, and emerging technologies related to CRM systems and make recommendations for continuous improvement.

Skills & Qualifications Required:

1. Bachelor's degree in Business, Marketing, or related field.
2. Proven experience in CRM administration, preferably with Lead Square or similar CRM platforms.
3. Strong understanding of CRM principles, processes, and best practices.
4. Proficiency in data management, analysis, and reporting.
5. Excellent communication, interpersonal, and problem-solving skills.
6. Ability to work independently and collaboratively in a fast-paced environment.
7. Experience with workflow automation tools and techniques is a plus.
8. Relevant certifications (e.g., Salesforce Administrator, Lead Square Certified Professional) are advantageous.