About Navavedam:
Navavedam is committed to develop personal Care Products with straight extract from nature to you in its purest possible forms.We envision to be the vehicle of consciousness and derive our inspiration from Mother Nature.
Job Summary: We are seeking a dynamic and dedicated Customer Relationship Specialist to join our team. The ideal candidate will be responsible for managing day-to-day customer interactions, including handling walk-in customers, processing daily sales transactions, and conducting client follow-ups. The role is crucial for maintaining excellent customer service and ensuring customer satisfaction.
Key Responsibilities:
- Customer Interaction:
- Greet and assist walk-in customers, providing detailed information about products and services.
- Address customer inquiries and resolve complaints promptly and effectively.
- Maintain a welcoming and professional environment in the store or office.
2.Sales Transactions:
- Process daily sales transactions accurately and efficiently.
- Ensure all billing and payment procedures are followed, including handling cash, credit, and other payment methods.
- Keep track of daily sales records and prepare reports as needed.
3.Client Follow-Up:
- Conduct follow-up calls and emails with clients to ensure satisfaction and address any post-purchase issues.
- Maintain a customer database and update it with new information regularly.
- Build and maintain long-term relationships with clients to encourage repeat business and referrals.
- Product Knowledge:
- Stay informed about new products and services, including features, benefits, and pricing.
- Provide recommendations to customers based on their needs and preferences.
5.Administrative Duties:
- Assist in inventory management, including stock checks and ordering supplies as needed.
- Collaborate with team members to ensure smooth operations and effective communication.
- Participate in team meetings and training sessions.
6.Customer Feedback:
- Gather and report customer feedback to help improve products, services, and customer experiences.
- Identify and suggest areas for improvement based on customer interactions.
Qualifications:
- High school diploma or equivalent; a degree in business, sales, or related field is preferred.
- Proven experience in customer service or sales, preferably in a retail or similar environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Ability to work flexible hours, including weekends and holidays, if required.
Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role to [Confidential Information]
