Customer Relationship Management Specialist

About Gateway.fm:

Gateway.fm is a forward-thinking and dynamic team of seasoned professionals committed to pioneering the development of the next generation of web3 infrastructure and tooling products. With a strategic blend of expertise in blockchain, fintech, information security, and telecommunications, Gateway.fm stands at the forefront of innovation within the rapidly evolving web3 space. The company's dedication to excellence is evident in its relentless pursuit of groundbreaking solutions. By leveraging their in-depth knowledge across multiple domains, Gateway.fm aims to create and deliver innovative products that not only meet the demands of the current digital landscape but also position the company as a leader within the dynamic and transformative web3 ecosystem.

At the core of Gateway.fm mission is a commitment to staying ahead of industry trends and pushing the boundaries of what's possible in web3 technology. This vision is underpinned by a collaborative and driven team, whose collective skills and passion drive the company towards shaping the future of web3 infrastructure and tooling. In a landscape characterized by rapid change, Gateway.fm remains agile, adaptive, and poised to make significant contributions to the ongoing evolution of the digital landscape.

Announcement:

We are thrilled to announce a fantastic opportunity to join our team as a CRM Specialist at Gateway.fm! As the company behind cutting-edge blockchain infrastructure, we're looking for a skilled individual to optimize and manage our CRM processes. If you have extensive experience with HubSpot, strong data analytics skills, and a deep understanding of business metrics and sales processes, we want to hear from you!

Key Responsibilities:

• Manage and optimize the CRM system, with a primary focus on HubSpot.
• Implement and maintain effective CRM processes to improve customer experience and retention.
• Collaborate with cross-functional teams (Sales, Marketing, and Customer Success) to ensure the CRM system meets business needs.
• Analyze CRM data to provide actionable insights and recommendations to improve performance and customer engagement.
• Track key business metrics and KPIs, focusing on sales performance, pipeline management, and customer retention.
• Develop and execute CRM strategies that enhance customer lifecycle management.
• Generate reports on CRM performance and present them to leadership for strategic decision-making.
• Ensure data integrity and regular maintenance of the CRM system.
• Identify opportunities for process improvements and automation within the CRM platform.
• Create and maintain a database of potential customers to increase lead generation and sales opportunities.
• Analyze CRM data to track sales activities, manage customer information, and follow up on leads effectively.

CRM System Utilization:

• Utilize CRM tools to track interactions with customers, vendors, and stakeholders.
• Maintain and update the CRM database to ensure accurate and comprehensive customer information.
• Analyze CRM data to identify trends, opportunities, and areas for improvement in revenue and supply chain processes.

Mandatory Requirements:

• Proficiency in CRM systems with a mandatory experience in HubSpot.
• Strong data and analytics skills, with the ability to interpret and present business metrics and KPIs.
• Proven experience in working with sales teams and understanding sales processes.
• Ability to manage multiple projects and priorities simultaneously.

Preferred Qualifications:

• Experience with additional CRM tools besides HubSpot.
• Experience in implementing CRM strategies that drive business growth.
• Knowledge of customer segmentation, lead scoring, and sales automation processes.

Hiring: Immediate

Location: Remote