Skills:
Communication Skills, Problem-Solving, Interpersonal Skills, Sales Skills, Analytical Skills, Attention to Detail, Time Management, Adaptability,
RM Management
- Administer and maintain the companys CRM software, ensuring data integrity and optimal functionality.
- Customize CRM workflows to align with the companys sales and project management processes.
Data Analysis And Reporting
- Analyze client data to identify trends, opportunities, and areas for improvement.
- Generate regular reports on client interactions, sales performance, and project status to inform strategic decision-making.
Client Engagement
- Develop and implement strategies to enhance client communication and satisfaction.
- Coordinate with project managers and sales teams to ensure timely follow-ups and communication with clients.
Training And Support
- Train staff on CRM usage and best practices.
- Provide ongoing support for users and troubleshoot any issues that arise.
Collaboration
- Work closely with marketing, sales, and project management teams to align CRM initiatives with overall business goals.
- Assist in the development of marketing campaigns and lead generation strategies using CRM insights.
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