Customer Relationship Management (CRM)

Company Overview

Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the worlds most spectacular locations. Headed by Chairman and Founder John Spence, the company is 100% privately owned with zero debt, showcasing a growing portfolio of luxury resort properties.

Job Overview

Junior Customer Service Representative role in Bangalore with 1-3 years of experience. Full-Time position at Karma Group Global, an award-winning international travel and lifestyle brand. Company has 1001-5000 employees and is known for offering extraordinary experiences in spectacular locations worldwide.

Assisting members with bookings, everyday queries and requests.

Answering members calls and replying to emails within a 48hr turnaround time

Outgoing programs for member promotions and up to date special offers

Competent to work as a team member and individually.

Must be professional and punctual.

Strong written and verbal communication skills- English language.

Problem solving skills

Knowledge of Registry Collection for banking, resorts, etc.

Understanding of all affiliated companies

Dealing with problem members and complaints

Management Charge Collection when required RESPONSIBILITIES-

Use maximum urgency in raising any concerns that the execution of the above duties may cause and address with your immediate supervisor or manager, your inability to do so and the reasons why Public Relation Officer Job Des Page 1 of 3

Ensure that you are fully aware of all the benefits of the Club and its related memberships, so that you are able to provide all owners with appropriate replies

Treat all owners with the respect they deserve and ensure that all your communication is done in a friendly but polite manner

Never misrepresent the company or its products and never make assurances of services you cannot deliver

Have all your working tools and collateral in good working order and presentable condition Never use company collateral or equipment for private reasons

Be flexible with working times and if unable to attend the office, ensure your immediate managers or supervisors are told and make sure that the work left pending is followed up, by another team member, so that Club members are not left waiting for a reply due to personal reasons

Log all communication may this written or verbal, as instructed by your Managers or supervisors, in the method and under the guidelines given to you during your probation period

Log appropriately and where relevant any and all payments you may have received from owners for services provided in respect of their membership

Make no alterations or changes to the official documentation provided by the Company, unless so authorized by your Manager and or immediate superior, and on request of Club members

Present yourself at all times in a befitting manner and address accordingly, so that you may not cause concern or discomfort to other team members or Club members

Familiarize yourself with all documentation, policies and guidelines applied by the Company in all its offices

Make every effort to treat all your colleagues throughout the Group with politeness and professionalism