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Factor Human Resources Pvt. Ltd.

Customer Relationship Management (CRM)

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

Job Overview

We are seeking a motivated and experienced professional for the position of Customer Relationship Management (CRM). This role requires a strong understanding of customer service principles and effective communication skills. The successful candidate will be responsible for managing and maintaining customer relationships, identifying sales opportunities, and resolving customer issues in a timely manner. The role is based in Thiruvananthapuram, Kerala, India and is a full-time position.

Qualifications and Skills

  • 4 to 6 years of experience in customer relationship management
  • Excellent communication and interpersonal skills
  • Strong negotiation and problem-solving abilities
  • Proven ability to follow up and follow through on tasks
  • Experience in sales or a customer-facing role is preferred
  • Proficient in Microsoft Office and CRM software
  • Ability to work independently and as part of a team
  • Attention to detail and time management skills

Roles and Responsibilities

  • Develop and maintain strong relationships with customers
  • Proactively communicate and engage with customers to understand their needs and address any concerns
  • Identify sales opportunities and work towards meeting sales targets
  • Provide product information and assist customers in making informed decisions
  • Handle customer complaints and resolve issues promptly and professionally
  • Collaborate with internal teams to ensure smooth customer onboarding and ongoing support
  • Maintain accurate and up-to-date customer records
  • Track and report on key performance indicators related to customer satisfaction
  • Stay up-to-date with industry trends and best practices in customer relationship management
  • Conduct regular customer satisfaction surveys and gather feedback for continuous improvement

More Info

Date Posted: 20/06/2024

Job ID: 82503199

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