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WE ARE
HIRING!
Customer Support Associate
Know Us Better
www.pokonut.comJob Title: Customer Support Executive
Location: Work From Office (Bangalore)
Company: Pokonut - A Range of Ayurvedic Skincare Products
About Us:Pokonut is dedicated to bringing the ancient wisdom of Ayurveda into modern
skincare. Our range of products is designed to enhance natural beauty while ensuring a holistic
approach to skin health. Join our team and help us create a positive impact on our customers
lives by delivering exceptional customer service.Job Description:We are looking for a
passionate and dynamic Customer Support Executive to join our team. The ideal candidate
will be responsible for providing exceptional customer service and support to our valued
customers. You will handle customer inquiries, resolve complaints, and ensure a high level of
customer satisfaction.
Experience Level : Fresher or 6 months
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, and social media promptly and
professionally.
Resolve customer complaints and issues efficiently, ensuring a high level of customer
satisfaction.
Provide detailed information about our products, promotions, and policies.
Process orders, returns, and exchanges accurately.
Maintain and update customer records in our database.
Collaborate with other departments to ensure a seamless customer experience.
Identify trends and suggest improvements to enhance customer service.
Handle feedback and report recurring issues to management.
Qualifications:
Proven experience in a customer support role, preferably in the skincare or beauty industry.
Excellent communication skills in English (knowledge of Hindi or other local languages is a
plus).
Strong problem-solving skills and the ability to remain calm under pressure.
Proficient in using customer support software and tools.
Ability to work independently and as part of a team.
High level of empathy and a customer-first attitude.
Strong organizational skills and attention to detail.
Availability to work flexible hours, including weekends if required.
Job Title: Customer Support Executive
Location: Work From Office (Bangalore)
Company: Pokonut - A Range of Ayurvedic Skincare Products
About Us:
Pokonut is dedicated to bringing the ancient wisdom of Ayurveda into modern skincare. Our range of products
is designed to enhance natural beauty while ensuring a holistic approach to skin health. Join our team and
help us create a positive impact on our customers lives by delivering exceptional customer service.
Job Description:
We are looking for a passionate and dynamic Customer Support Executive to join our team. The ideal
candidate will be responsible for providing exceptional customer service and support to our valued customers.
You will handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction.
Experience Level : Fresher or 6 months
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
Provide detailed information about our products, promotions, and policies.
Process orders, returns, and exchanges accurately.
Maintain and update customer records in our database.
Collaborate with other departments to ensure a seamless customer experience.
Identify trends and suggest improvements to enhance customer service.
Handle feedback and report recurring issues to management.
Qualifications:
Proven experience in a customer support role, preferably in the skincare or beauty industry.
Excellent communication skills in English (knowledge of Hindi or other local languages is a plus).
Strong problem-solving skills and the ability to remain calm under pressure.
Proficient in using customer support software and tools.
Ability to work independently and as part of a team.
High level of empathy and a customer-first attitude.
Strong organizational skills and attention to detail.
Availability to work flexible hours, including weekends if required.
Salary : Competitive Salary as per Experience
Why Join Pokonut
Be part of a growing brand committed to natural beauty and holistic health.
Work in a supportive and dynamic environment.
Opportunities for career growth and development.
Employee discounts on Pokonut products.
Health and wellness benefits.
How to Apply: If you are passionate about skincare and providing excellent customer service, we would love to
hear from you !
Please send your resume to [Confidential Information]
Join us in our mission to bring the best of Ayurveda to skincare!
Job Types: Full-time, Permanent, Fresher
Pay: 8,
- 55 - 25,114.96 per month
Jadwal: - Day shift
Tunjangan:
Paid time off
Upah Tambahan: Yearly bonus
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Work Location: In person
+91 8660852297
Expected Start Date: 29/07/2024
