Company Overview
Career Kendra is a specialized staffing company based in Delhi. We focus on delivering quality candidates for IT & Non IT recruitments. With a team of 11-50 employees, we strive to provide the best talent to our clients. Visit our website at http://www.careerkendra.com for more information.
Job Overview
Career Kendra, a staffing company based in Delhi, is looking for a Customer Relationship Executive (Female) to join our team. As a Customer Relationship Executive, you will be responsible for managing and maintaining relationships with our clients. This role requires excellent communication and interpersonal skills.
Qualifications And Skills
- Bachelor's degree in any field
- 1 to 3 years of experience in customer relationship management
- Excellent communication and interpersonal skills
- Strong problem-solving and negotiation abilities
- Proficiency in MS Office and CRM software
- Ability to multitask and prioritize workload
- Attention to detail and organizational skills
- Positive attitude and ability to work in a team
Roles And Responsibilities
- Build and maintain strong relationships with clients
- Understand client needs and provide appropriate solutions
- Act as the main point of contact for clients
- Keep track of client communication and update the CRM system
- Handle client queries and resolve issues in a timely manner
- Coordinate with internal teams to ensure client satisfaction
- Identify upselling and cross-selling opportunities
- Prepare reports on client engagement and feedback
Job Location : Paschim Vihar, Delhi 
