Customer Relationship Executive

Company Overview

Factor Human Resources Pvt. Ltd. is a leading name in the Human Resources Services industry. With over 12 years of experience, our company offers end-to-end HR solutions, including consulting, staffing, payroll management, and data management services. We are known for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, we have a multi-city presence and serve clients across various industries. Our company values ethical standards and strives for excellence in all operational aspects.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Executive. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to problem solve and work in a fast-paced environment. This is a full-time position based in Thiruvananthapuram, Kerala, India.

Qualifications and Skills

• 1-3 years of experience in a customer-facing role
• Excellent communication and interpersonal skills
• Strong time management and organizational skills
• Ability to problem solve and find innovative solutions
• Ability to maintain confidentiality

Roles and Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact
• Understand client needs and provide appropriate solutions and recommendations
• Ensure client satisfaction through regular communication and follow-up
• Identify opportunities for upselling and cross-selling our services
• Handle and resolve client complaints and concerns
• Collaborate with internal teams to ensure timely delivery of services
• Stay updated on industry trends and best practices
• Maintain accurate and up-to-date client records