Customer Relationship Executive

Remote (IST) | India | Full-time

About Deck Rooster

In the fast-paced world of startups, raising millions (or even billions) can feel like the holy grail. But out of the thousands of startups out there, only a few make the cut. What sets these winners apart A killer pitch deckthe kind that doesn't just explain the idea but makes the opportunity irresistible, making the startup look like it's already on its way to the top.

At Deck Rooster, we craft presentations (or as they're famously known, pitch decks) that tell a startup's story in a way that resonates deeply with investors. And then, we bring it to life with visually stunning designs that grab attention.

Over the past 10 years, our tight-knit team has helped 200+ startups secure funding from top investors like Accel, Sequoia, Lightspeed, Blume, SoftBank, Goldman Sachs, and Y Combinator.

We've earned a reputation as the founders go-to team for crafting pitch decks that tell clear, compelling stories.

We're on the hunt for a Customer Relationship Executive

• Now, we don't want to brag (okay, maybe a little), but when it comes to building presentations, Deck Rooster is one of the best in the business. But we're humble enough to know that the client experience could be even better. That's where you come in!
• Your mission, should you choose to accept it, is to ensure our clients experience with Deck Rooster is consistently delightful, smooth, and exceptional.
• While the operations team is focused on building the client's presentation, you'll be their go-to personFrom keeping them in the loop about timelines to answering their queries and smoothing out any bumps, you'll make sure their experience is top-notch. On the flip side, you'll also be our team's client advocate, ensuring we're all aligned with what the client needs, resolving any hiccups quickly, and making the whole experience as seamless as possible.

Must-have attributes:

• Great communication skills (both verbal and written English)
• Street-smart and resourcefulknows how to navigate any situation
• Reliable with a can-do attitudegetting things done is your superpower
• Empathy for daysyou genuinely enjoy helping people
• Confidence and professionalismyou handle tough situations with grace
• Previous experience in any client-facing role
• Experience in managing tricky moments with ease and tact

Our Workplace & Culture

• At Deck Rooster, our vision is to build the world's best 20-person employee lifestyle businessa place where you could see yourself staying for the long haul (unless you're off to start your own venture!). For us, that means creating:
• ...work that feels like a hobby but challenges you every day
• ...the flexibility to pursue passions outside of work
• ...an environment where people can show up as their authentic selves every day
• ...a culture where trust, empowerment, and being heard are a given
• ...co-workers who push each other to be their best every day
• and a team that still feels like a tight-knit crew of 20, even if we grow to 50 or 100 people!

People you will be working with

• Our team includes folks from top institutes like IIMs, NIFTs, Symbiosis, SPA, and IITs.
• We're a wonderfully diverse bunch, aged 20 to 40, with backgrounds ranging from entrepreneurship and family business to investment banking and enterprise sales.
• Since we're spread out across the country, you'll always be in the loop on what's happening in Delhi, Bangalore, Mumbaiand even Chandigarh, Odisha, Assam, and Puducherry!

Closely-knit, 100% remote team

• We're fully remote, except for our awesome week-long workations in stunning places like Goa, Rishikesh, Manali, or Mysore!
• Even though we're remote, we're still a close-knit group. Your relationships here will be anything but transactionalthis is the kind of team you'd love to grab a drink with (even if it's virtual for now)!

Compensation for the role

• Your compensation will be based on what you bring to the table!
• We're aiming to hire someone within our budget of INR 30k to 60k per month. If your expectations are outside this range, this might not be the best fit right now.
• Also, this is a full-time positionif you're looking for part-time or freelance work, this might not be the right role for you.

Before You Apply

This is a full-time role. Please DO NOT APPLY if you are looking for part-time or freelance work.

We're accepting applications strictly via the form linked here. We won't be able to reply to any emails or DMs

If this looks like something for you, hit the APPLY button and get the conversation started.