Roles and Responsibilities- Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
- Provide accurate and timely resolutions to customers issues related to products/services offered by the company.
- Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
- Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
- Desired Candidate Profile
2-7 years of experience in BPO/Call Centre environment handling Inbound/Outbound Voice Process/Voice Support/CSA/CSE roles.
- Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
- Strong problem-solving skills with attention to detail; ability to multitask multiple conversations simultaneously.
Job Types: Full-time, Permanent
Benefits:
Schedule:
Supplemental Pay:
Performance bonus
Education:
Experience:- Business development: 2 years (Required)
Lead generation: 1 year (Required)
* CRM: 1 year (Required)
Language:
- FLUENT ENGLISH (Required)
Work Location: In person
