Customer Relationship Executive (CRE)

Location: Gachibowli, Hyderabad.

About Us:

At Level App, we're an ed-tech startup with a fire in our bellies: to transform the often unorganized supplementary education system. We believe every student deserves a personalized learning experience that ignites their potential.

Job Overview:

As a CRE, you will ensure that our customers receive great customer service. You will serve as the primary point of contact for customers and are responsible for handling customer inquiries, feedback, and complaints. CREs work closely with sales and accounting teams to improve the customer experience and identify areas for improvement. The ideal candidate for us is someone who loves talking to people and proactively solving issues. They are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service. They will be responsible for converting customers into passionate evangelists. So, if you are passionate about interacting with people and are committed to ensuring utmost customer satisfaction, we are looking for you.

Key Responsibilities:

• Communicate with customers via phone and chat
• Provide prompt and knowledgeable answers to questions about product, pricing and availability
• Establish and maintain positive relationships with existing clients
• Create and implement service strategies and develop customer retention programs
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Monitor customer feedback regularly to identify areas of improvement in our services and provide feedback to relevant teams and departments.

Qualifications:

• Proven experience in business development, sales, or any field where charisma is a superpower.
• Persuasive communication skills and strong presentation skills with a commitment to excellent customer service
• Ability to multi-task, organize, and prioritize work
• Excellent phone etiquette and excellent written, verbal communication and interpersonal skills, including ability to quickly build rapport with clients.
• Soft skills such as patience, adaptability, and empathy
• Familiarity with or the ability to quickly learn about customer relationship management (CRM) platforms, inventory databases, and fulfillment software

Job Types: Full-time, Permanent

Pay: 25,000.00 - 30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Night shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Kondapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person