Position : Customer Relationship Executive
- Experience : 2 Years and above
- Location : Andheri, Mumbai
- Only for Female candidates
Customer Engagement: Proactively engage with customers through various channels such as phone calls, emails, and in-person interactions to understand their needs, preferences, and feedback.- Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, demonstrating empathy and professionalism in every interaction.
Product Knowledge: Develop a deep understanding of BMW bikes and accessories to provide accurate information and recommendations to customers, enhancing their overall experience.
- Order Management: Assist customers with placing orders, tracking shipments, and coordinating delivery schedules, ensuring a seamless purchasing process.
Relationship Building: Cultivate long-term relationships with customers by staying connected, providing personalized assistance, and offering exclusive benefits and promotions.- Customer Feedback: Gather feedback from customers regarding their experiences with BMW bikes and services, and collaborate with internal teams to implement improvements and enhancements.
Upselling and Cross-selling: Identify opportunities to upsell additional products or services based on customer needs and preferences, contributing to revenue growth and customer satisfaction.
- Database Management: Maintain accurate and up-to-date customer records in the CRM system, documenting interactions, preferences, and purchase history for future reference.
- NOTE : Only apply if you are available for Face to Face Interview.*
Job Type: Full-time
Work Location: In person
