Customer Relations Manager

Horizon Recruitment Services is a growing Training & Recruitment company for the KPO Industry. We provide training in the domain of US and UK Accounting, Taxation, and offer recruitment services to corporates. Our team of young entrepreneurs bridges the gap between academia and industry by training and recruiting candidates who best suit the requirements of our clients. We are dedicated to helping our clients grow by providing long-term support for staffing planning and securing suitable human resources.

This is a full-time on-site role for a Customer Relations Manager located in Ahmedabad. The Customer Relations Manager will be responsible for managing and maintaining relationships with clients, handling customer inquiries and complaints, providing excellent customer service, and ensuring customer satisfaction. The role will also involve coordinating with other teams, monitoring customer feedback, and identifying areas for improvement in customer service processes.

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Customer service experience
• Organizational and time management skills
• Ability to work effectively in a team
• Attention to detail and accuracy
• Proficiency in using customer service software, databases, and tools
• Bachelor's degree in Business Administration or related field