Customer Relations Executive

Job Overview

We are seeking a Customer Relations Executive to join our team. As a Customer Relations Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services and addressing any concerns or issues they may have. This is a full-time position based in Thiruvananthapuram, Kerala, India.

Qualifications and Skills

• Excellent communication skills
• Proficient in using MS Excel, ERP, and CRM systems
• Active listening and problem-solving abilities
• Time management and organizational skills
• Ability to work in a team and individually
• Customer-oriented mindset
• Fresher: Less than 1 year years of experience

Roles and Responsibilities

• Build and maintain strong relationships with clients
• Ensure client satisfaction with our services
• Address any concerns or issues raised by clients
• Provide timely and effective responses to client inquiries
• Collaborate with internal teams to meet client's needs
• Maintain accurate records of client interactions and transactions
• Stay up-to-date with industry trends and competitor activities
• Assist in developing and implementing customer retention strategies