Handle incoming customer inquiries via phone, email, chat, or in-person.- Respond to customer queries promptly and professionally.
Identify and resolve customer complaints or issues efficiently.
- Escalate complex issues to the appropriate departments or higher management when necessary.
Follow up with customers to ensure their concerns are fully addressed and resolved.- Provide accurate information about products, services, and company policies.
Assist customers with product usage, troubleshooting, and technical support
- Build and maintain strong relationships with customers.
* Conduct regular follow-ups to gauge customer satisfaction.
- Implement strategies to enhance customer loyalty and retention..
Job Type: Full-time
Jadwal:
Work Location: In person
