Fireflies.ai is an AI voice assistant that automatically takes notes, makes meetings searchable, and delivers key insights from conversations. We are growing rapidly across tens of thousands of organizations and growing our footprint inside Fortune 500 companies. Chances are you've seen Fireflies in one of your meetings! Fireflies integrates with all the major video-conferencing platforms including Zoom, Google Meet, Teams, Webex, and more.
Role Overview:
As a Customer Onboarding manager, you will play a critical role in ensuring the smooth onboarding and satisfaction of our prospects and clients. You will work closely with our pre-sales, customer success, security, product, enterprise, and engineering teams, handling both pre-sales and onboarding processes, while managing a portfolio of clients. This role is ideal for someone with strong communication skills, experience in a target-oriented environment, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Client Communication: Maintain impeccable communication via email and on calls with international clients. You'll be the main point of contact for onboarding and relationship-building.
- Enterprise Client Management: Handle enterprise-level clients in a fast-paced, dynamic environment. Prior experience in consulting or customer success is a plus.
- Target Achievement: Manage a portfolio of clients and meet quarterly onboarding and pre-sales targets. Consistently deliver high-quality results in line with company goals.
- Pre-Sales and Onboarding Support: Seamlessly manage both pre-sales conversations and the onboarding process for new clients, ensuring a smooth transition from prospect to active user.
- Tool Proficiency: Familiarity with tools like Slack, Salesforce, Stripe, HubSpot, and Google Suite is highly preferred. You'll be expected to leverage these platforms for client communication, task tracking, and relationship management.
- High Ownership & Independence: Operate with a high level of ownership, working independently with minimal supervision. You should be comfortable overcommunicating progress and updates in a fully remote environment.
KPIs:
- Demo to Win %
- Improvement in Sales Cycle time for Recurring deals.
- Demo to product Signups
Qualifications:
- 3+ years of experience in customer onboarding, pre-sales, client success, or account management, preferably with enterprise clients.
- Proven track record of achieving or exceeding client satisfaction and performance targets in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to communicate complex information clearly.
- Experience working remotely and a proactive approach to communication and problem-solving.
- Strong organizational skills and the ability to manage multiple clients and deadlines simultaneously.
- Experience with pre-sales support and onboarding processes is a plus.
- Familiarity with tools like Slack, JIRA, Salesforce, and HubSpot.
Note: Candidate should be flexible to work in EST/PST timezones
Values that are important to us:
- You should be a great communicator and culture maintainer.
- Take a look at our culture document
- You're data-driven and customer-focused
- You value fast & incremental engineering cycles
- You maintain design excellence and minimize complexity
- You measure your results & automate when possible
- You get 10% better at something every week
- You have an internal compass and take accountability & initiative
- We value overcommunication, candid feedback and a results-driven culture
Perks and benefits :
- Competitive comp
- Work remotely anywhere in your respective country
- Ability to move laterally within a team and grow rapidly
- Paid time off and flexible leave policy
- No boss culture
- Flexible working hours
- LGBTQ+ friendly
- Company Offsites/Virtual Retreats
- Tech reimbursements
About us:
Fireflies were rated by Ramp in 2023 as the top three fastest-growing software vendors based on customer count, along with OpenAI and Midjourney. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. We are a 100+ global team across 20+ countries. In just the past year, Fireflies has taken notes for over 3 million people and is used by folks across 150,000+ companies.
We are an equal-opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
