Customer Lifecycle Specialist (Gainsight)

Early Applicant

Exp: 0-2 Years

Job Description

Become subject matter expert on the customer lifecycle from conception to implementation
Be the owner of our customer journey systems and automations
Help design and shape the customer journey at Brandwatch
Manage implementation of end-to-end integrated communication campaigns, from coordination of business requirements to technical execution
Analyse the effects of our customer journey related efforts on our customers
Collaborate across the business to map customer touchpoints
Track and optimize communication workflows
Build out customer segmentation
Help us use Customer Success resources more efficiently
Implement best practices and identify areas for process improvement

What youll have:

Experience in a Customer Success, Operations or Product Marketing role
Experience with CRM systems (e.g. Salesforce or Gainsight), ideally with knowledge in administration
You thrive in a communicative role and take initiative in connecting with people
Affinity with a technical environment, system operation and data
Team player and positive attitude
Analytical, structured and well organized
Strategic thinking