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Cision

Customer Lifecycle Specialist (Gainsight)

Cision
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Bengaluru / Bangalore, India
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Job Description

    • Become subject matter expert on the customer lifecycle from conception to implementation
    • Be the owner of our customer journey systems and automations
    • Help design and shape the customer journey at Brandwatch
    • Manage implementation of end-to-end integrated communication campaigns, from coordination of business requirements to technical execution
    • Analyse the effects of our customer journey related efforts on our customers
    • Collaborate across the business to map customer touchpoints
    • Track and optimize communication workflows
    • Build out customer segmentation
    • Help us use Customer Success resources more efficiently
    • Implement best practices and identify areas for process improvement
What youll have:
    • Experience in a Customer Success, Operations or Product Marketing role
    • Experience with CRM systems (e.g. Salesforce or Gainsight), ideally with knowledge in administration
    • You thrive in a communicative role and take initiative in connecting with people
    • Affinity with a technical environment, system operation and data
    • Team player and positive attitude
    • Analytical, structured and well organized
    • Strategic thinking

More Info

Industry:Other

Function:Business Support and Management

Job Type:Permanent Job

Date Posted: 23/10/2024

Job ID: 97578817

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