Customer Experience Ninja

Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness nutrition, fitness, sleep, mental wellness and skincare.

It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.

About the role:

As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalised solutions, while delivering a memorable experience in their health journeys. You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.

What your day would look like:

• Work closely with cross-functional teams to ensure a seamless customer experience
• Manage user queries on different platforms email, chat, call and social media
• Provide accurate info on products, services, pricing, and promotions
• Respond promptly to customer inquiries via phone, email, and live chat
• Investigate and resolve customer issues efficiently
• Communicate solutions clearly and concisely
• Understand company offerings for informed customer responses

Say hello if you've got:

• Excellent communication skills
• Customer-focused attitude
• Ability to remain calm and composed in challenging situations
• Strong problem-solving skills and the ability to think on your feet