Skills:
Government Relations, Customer Service, Public Policy, Stakeholder Engagement, Data Analysis, Project Management, Communication Skills, Policy Development,
Key Responsibilities
- Customer Support: Assist the customer service team in handling inquiries and resolving complaints in a timely and effective manner.
- Customer Service Management: Day-to-day operations with the customer service team, ensuring timely and effective resolution of customer inquiries and complaints.
- Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Cross-Functional Collaboration: Work closely with other departments, including operations, sales, and marketing, to ensure a seamless customer experience.
- Performance Metrics: Monitor and meet key performance indicators (KPIs) related to customer service and satisfaction on a daily and monthly basis.
- Customer Engagement: Develop and execute strategies to engage and retain customers, including loyalty programs and personalized communication.
- Problem Solving: Address and resolve complex customer issues, ensuring a positive outcome and maintaining high levels of customer satisfaction.
- Technology Utilization: Utilize customer service software and tools to streamline operations and enhance the customer experience.
Qualifications
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a knack for problem-solving.
- Proficiency in customer service software and tools.
- Ability to work independently and as part of a team.
- Passion for sustainability and plant-based products is a plus.
Duration- 2-month internship followed by full-time offers based on performance
Number of Positions- 8
Work from home
Working Days- 6 days per week
Timings- 9:15 to 7:15
Stipend- INR 15,000 for 2 months
