We are currently seeking a candidate for our client, PyjamaHR.
About Us
PyjamaHR is looking for an ideal candidate who can help transform the recruitment process with the world's Best FREE applicant tracking system (ATS) and recruitment software. The successful candidate will have the opportunity to work in a collaborative environment alongside experienced professionals, fostering mentorship and knowledge exchange for career growth in the tech industry. Become a part of our journey and make an impact!
Key Responsibilities
- Engage with customers through various channels, including phone, email, and chat to address inquiries.
- Assist in resolving customer issues, escalating complex cases to senior team members when necessary.
- Deliver accurate and timely responses to customer queries and concerns.
- Collect and analyze customer feedback from surveys, reviews, and other sources.
- Identify trends and common issues to provide insights for improvement.
- Generate reports on customer satisfaction metrics and present findings to the team.
- Assist in mapping the customer journey and identifying pain points.
- Conduct follow-up calls or surveys to gather additional customer feedback.
Required Skills
- Exceptional verbal and written communication skills are a must.
- Experience working with SaaS products is preferred.
- Prior experience in a start-up environment is preferred.
- Technical curiosity or experience, with a willingness to learn new things.
- Ability to quickly adapt to changing business needs and educate executive decision-makers.
Benefits/Perks
PyjamaHR offers a range of benefits, including competitive salaries, equity options, free food and beverages, and weekly team outings!
Internship Stipend: 10,000-15,000/-
Salary Range: 4-6 LPA
Location: Bangalore (Koramangala 8th Block)
Skills: customer journey mapping,market research,business development,written communication,technical curiosity,b2b,issue resolution,saas products,start-up experience,communication,customer inquiries management,relationship building,report preparation,feedback analysis,crm,verbal and written communication,customer success management,surveys,customer communication,saas,customer experience,english,interpersonal skills,customer support,hindi,problem solving
