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Customer Experience Executive/Senior Customer Experience Executive

Slice
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 0-12 Years
Bengaluru / Bangalore, India
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Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email, or cha
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
Qualifications
What you will need
  • Experience of minimum 0-12 months in a Customer Experience role
  • Familiarity with the FinTech industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling difficult clients, tough cases.

More Info

Industry:Other

Function:FinTech

Job Type:Permanent Job

Skills Required

Customer Experience
Patience
communication
Crm Systems
Problem-solving

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Date Posted: 14/06/2024

Job ID: 81668431

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Last Updated: 24-11-2024 06:18:05 PM
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