Customer Experience Executive

Responsible for delivering first class service levels across your supplier portfolio and prioritising a fast-paced workload; dealing with multiple stakeholders within your customer base to ensure they are getting full value from the NielsenIQ Brandbank service. This will include providing support and training to your customer base to ensure they are working with NielsenIQ Brandbank in a mutually beneficial manner.

Scheduling product deliveries around our workflow capacity and responding to queries, both internal and external, within agreed business SLAs across Freshdesk, Salesforce and internal query systems.

Developing a comprehensive understanding of the core NielsenIQ Brandbank service, as well as any additional software services, to ensure you can service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. You will then use this knowledge to identify any business improvement areas to support continual service improvement for your customer base.

Building a rapport with your customer base to support both revenue growth and customer satisfaction via regular communication, to understand their service requirements and identify potential areas where Nielsen Brandbank can further support their business objectives. This can include identifying Key Stakeholders or decision makers to support the Client Deveopment Executives in generation of further revenue.

Regular reporting according to customer and business needs, along with Service specific tasks to be carried out on a weekly and monthly basis.

Identifying business improvement areas to support continual service improvement for your customer base, and working with relevant functions within the NielsenIQ Brandbank business to ensure these are implemented.