Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Duties and Responsibilities:
- Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
- Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
- Identify customer needs and process requests efficiently and effectively within defined service levels
- Build rapport and gain the respect of customers through clear and transparent communication
- Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
- Meet individual and customer support team goals and objectives
- Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Qualifications and Skills:
- 1-2 years experience in customer support, customer success, operations, or related role
- Experience in life insurance or related industry a plus, but not required
- Bachelor s degree preferred
- Proficiency working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence and written communications skills
- Ability to work independently as well as collaborate with various departments
