Function:
To provide chat-based support to our users inquiries, and report daily activities to the team lead.
Work type:
- Full-time employment
- Work-from-office
- Location: Kochi.
- Willing to work in shifts as needed
- Career growth: Grow as a Customer Support Agent or Product Specialist or Domain Specialist.
Education:
- Completed - Any graduate degree/diploma.
Experience:
- 0- 1 years
- Candidates with call centre experience strongly preferred
Salary:
15,000-18,000 per month
Key skills & capabilities:
- Strong English writing & speaking skills
- Ability to use positive language
- Fast learning capability
- Self-driven & High ownership
- Team player
- Typing speed of 40WPM will be an added advantage.
Job Responsibilities:
- Learn about CrystalPM.ai and its products and services
- Learn the Customer Experience process in CrystalPM
- Develop a basic understanding of the Development process in CrystalPM
- Learn about key Skill areas: Project Management, Program Management, Agile/ Scrum, Kanban, etc
- Provide knowledgeable support to our Product Users, and go the extra mile in providing the most relevant & context-sensitive responses to customer's queries
- Demonstrate flexibility and adaptability to handle evolving customer needs and challenges
- Ensure positive experience and customer satisfaction
- Collaborate with Application specialists to escalate and solve complex issues as needed
- Travel to & support the conduction of Product events in Kochi or outside Kochi when needed.
