Job Description- Respond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.
Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.- Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
Maintain accurate and organized installer records, interaction logs, and documentation.
- Input and update the installer's information in the system.
Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.- Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
Contribute to the development and enhancement of customer service policies and procedures.- Adhere to company standards, guidelines, and best practices in customer service.
Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
- Provide support to team members by managing their administrative tasks when necessary.
Diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, administrative support, or a related field.
Excellent communication skills, both written and verbal.- Strong problem-solving abilities and a customer-focused mindset.
Proficiency in using MS Office (Word, Excel), and other relevant tools.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
Attention to detail and accuracy in data entry and documentation.- Empathy, patience, and a positive attitude when dealing with customers.
Job Type: Full-time
Pay: RM2,- 00 - RM2,800.00 per month
Benefits: - Health insurance
Maternity leave
- Opportunities for promotion
Parental leaveSchedule: Monday to Friday
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:- Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Education:Language:
English (Preferred)
