Customer Engagement Manager

Company Description

Dr. Paws is a chain of modern veterinary clinics in India, dedicated to delivering high-quality and compassionate veterinary care. Our beautifully designed clinics provide the friendliest and most trustworthy care for pets. With our focus on simplicity and love, we aim to create an exceptional experience for both pets and pet owners. We are opening our first branches in Bengaluru in June 2024 and have plans for nationwide expansion.

Role Description

This is a full-time on-site role as a Customer Engagement Manager at our Bengaluru location. The Customer Engagement Manager will be responsible for day-to-day tasks related to managing customer relationships and ensuring customer satisfaction. This includes analyzing customer needs, communicating with customers, and overseeing program management.

Qualifications

• Pet Friendly (Must have)
• Excellent customer engagement and communication skills
• Analytical skills for understanding customer needs and preferences
• Experience in ensuring customer satisfaction and managing customer relationships
• Ability to work well in a team and collaborate with cross-functional teams
• Experience in the veterinary or healthcare industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

Responsibilities

Customer Experience:

• Managing customer experience in the clinic.
• Managing appointments
• Take feedback from pet parents about experience, care and document the same.
• Handle issues that may lead to consumer experience during or pre/post appointment.
• Timely reminders to customers on treatment / appoint schedules of their fur babies

Clinic Sales:

• Meeting Sales targets for the clinic - Retail and Non-retail (Grooming etc.)

Clinic Operations:

• Timely Opening and Closing of the clinic.
• Ensuring punctuality of technicians, groomers, housekeeping, and other non-doctor staff.
• Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering
• Ensure that we do daily audits of the clinic including all supplies and essentials.
• Maintaining Hygiene and ambiance of the clinic

Why Explore a Career at Dr. Paws

We have a handpicked team of individuals who share Dr. Paws vision of transforming pet care in India. At Dr. Paws, we thrive on challenging the status quo and developing innovative solutions to enhance the pet care experience for both pets and their owners. With our vibrant and dynamic culture, we're committed to building a diverse team that shares our passion for making a positive impact in the world of pet care. We're seeking motivated individuals to join us in our mission.