Job Description:- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Make sure customers get all information about the program- Maintain good relationships with customers
Get the feedback from customers to ensure they are satisfied with the service.
- Analyze customer behavior and measure their impact on business outcomes to update strategies
Maintain smooth communication with customers and promptly reply to their queries- Respond and resolve customer complaints quickly and efficiently
Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
- Understand previous customer attitudes to better engage current customers
Identify new and more cost-efficient communication channels with customers- Identify the most efficient customer interaction approaches & prioritize them accordingly
Keep customers updated about the latest collections & special offers in order to increase sales
- Minimum academic qualification at least Diploma
Have at least 1 year or more of customer engagement experiences
- Required skills : Communication, Sales and marketing
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,
- 00 - RM3,000.00 per month
Benefits: - Health insurance
Maternity leave- Opportunities for promotion
Professional development
Schedule:
Supplemental pay types:
* Yearly bonus
Application Question(s):
- Are you currently Working
Education:
Expected Start Date: 06/01/2024
