Customer Care Specialist

Roles and Responsibilities of a Customer Care Specialist:

Customer Service through calls

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

Maintain Internal Service Attendance & Accountability policies

Execute issue /query & Client level delivery quality on calls

Adhere to Customer resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Eligibility:

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)

B.Tech. with min 6 months of similar experience is required in BPO/KPO

M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)

Age upto 31 years

Gap should not be more than 4 years after graduation

Undergraduates/ pursuing graduation are NOT eligible

Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

Work Experience:

Freshers and Experienced- 0-29 months

Excellent communication skills- Written and Verbal

Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

Proficient in computer usage and Basic knowledge of MSOffice/ Excel