About Anchanto:
Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.
Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.
We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.
DEPARTMENT: Operations
JOB TITLE: Customer Care Specialist
EXPERIENCE REQUIRED: 0-3 Years in customer service industry
QUALIFICATIONS: Bachelor's/Master's Degree
LOCATION(S): India
WORKING HOURS: 24*7 Rotational shifts
Key Competencies Required
- Excellent written and verbal communication skills
- Should be active listener and be comfortable communicating with customers over email, phone or chat
- Good Analytical and problem-solving skills
- Demonstrate high degree of accountability, integrity, time management skills and ability to multi-task
- Willing to adapt and learn at an accelerated pace to think aggressively and act fast
- Should be process oriented and good at problem analysis and problem-solving ability
- Be an active team player and ready to support the team through thick and thin
Roles and Responsibilities:
- Be a product expert and help users in using the platform in a perfect way that will improve their productivity, increase business and reduce errors
- Interacting with the end user either by chat, email or phone
- Being the face of the company to the end user, help them adapt to the technology and simplify managing their online and logistics business
- Respond to end users promptly, be courteous and helpful along with sharing valid and genuine information.
- Along with resolving the query it is important to explain the cause, what is fixed and what they need to do next to help build trust on application and us.
- Ask relevant questions to collect valid information and document the same for tracking the progress of query.
- Keep a track of queries and value client commitments by logging and maintaining regular follow-ups with internal teams and passing information to end user on the progress of query raised.
- Stay upto date with current technology and product design.
- Keep healthy and transparent communication with your manager and peers.
Benefits
- A chance to build career with a fast-growing global SaaS tech company
- An opportunity to collaborate with local & global teams on interesting projects
- Competitive salary package
- Amazing work-life balance
- Learning opportunities
