Description
We are looking for a Customer Care Service with 0-1 years of experience to provide excellent customer service and support to our clients. The ideal candidate should have strong communication skills and the ability to multitask in a fast-paced environment. The role requires a detail-oriented individual who is passionate about customer satisfaction and has a positive attitude towards problem-solving.
Responsibilities
- Answer incoming customer calls and emails in a timely and professional manner
- Provide accurate information about products and services to customers
- Resolve customer complaints and issues promptly and effectively
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update account information
- Identify and escalate priority issues to appropriate channels
- Conduct customer satisfaction surveys and follow up on feedback
- Meet and exceed performance metrics and targets
Skills and Qualifications
- Bachelor's degree in any discipline
- 0-1 years of experience in customer service or related field
- Excellent communication skills in English and Hindi
- Strong problem-solving and decision-making abilities
- Ability to multitask and manage time effectively
- Good knowledge of Microsoft Office and CRM software
- Positive attitude and willingness to learn
- Ability to work in a team environment
- Flexible to work in rotational shifts
