Customer Care Representative

Description

We are looking for a Customer Care Representative to join our team. The ideal candidate should have 0-3 years of experience in customer service or related fields.

Responsibilities

• Answering customer inquiries via phone, email, and chat.
• Providing information about products and services.
• Handling customer complaints and resolving issues in a timely and professional manner.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.

Skills and Qualifications

• Bachelor's degree or equivalent.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Strong problem-solving and decision-making skills.
• Good knowledge of customer service principles and practices.
• Proficiency in MS Office and CRM software.
• Fluency in English and one regional language.