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Customer Care Representative

Company name confidential
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  • Posted 24 days ago
  • Over 300 applicants
0-3 Years
INR 2.5 - 4.5 LPA

Consumer Applications

Job Description

Description

We are looking for a Customer Care Representative to join our team. The ideal candidate should have 0-3 years of experience in customer service or related fields.

Responsibilities

  • Answering customer inquiries via phone, email, and chat.
  • Providing information about products and services.
  • Handling customer complaints and resolving issues in a timely and professional manner.
  • Processing orders, forms, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.

Skills and Qualifications

  • Bachelor's degree or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and work under pressure.
  • Strong problem-solving and decision-making skills.
  • Good knowledge of customer service principles and practices.
  • Proficiency in MS Office and CRM software.
  • Fluency in English and one regional language.

12th Class (XII)

Skills Required

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Date Posted: 21/10/2024

Job ID: 97341889

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