Description
We are looking for a Customer Care Representative to join our team. The ideal candidate should have 0-3 years of experience in customer service or related fields.
Responsibilities
- Answering customer inquiries via phone, email, and chat.
- Providing information about products and services.
- Handling customer complaints and resolving issues in a timely and professional manner.
- Processing orders, forms, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
Skills and Qualifications
- Bachelor's degree or equivalent.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure.
- Strong problem-solving and decision-making skills.
- Good knowledge of customer service principles and practices.
- Proficiency in MS Office and CRM software.
- Fluency in English and one regional language.