Customer Care Representative

Description

We are looking for a Customer Care Representative who will be responsible for providing exceptional customer service to our clients. The ideal candidate should have 0-1 years of experience in the job market context of India.

Responsibilities

• Manage incoming calls and emails from customers and resolve issues promptly
• Identify and escalate priority issues to the appropriate channels
• Provide accurate and timely information to customers regarding products and services
• Maintain customer records by updating account information
• Handle customer complaints in a professional and courteous manner
• Meet performance metrics such as call handling time, customer satisfaction, and first call resolution

Skills and Qualifications

• Bachelor's degree in any field
• 0-1 years of experience in customer service or related field
• Excellent verbal and written communication skills in English and any regional language
• Strong problem-solving skills and ability to multitask
• Familiarity with CRM software and basic computer skills
• Ability to work in a fast-paced environment and adapt to changes
• Positive attitude and willingness to learn
• Flexibility to work in shifts