Customer Care Representative

Description

We are looking for a skilled and passionate Customer Care Representative to join our team. The ideal candidate should have 0-1 years of experience in a similar role. As a Customer Care Representative, you will be responsible for addressing customer inquiries and resolving complaints in a timely and professional manner. You will work closely with other teams to ensure customer satisfaction is achieved.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer complaints and provide appropriate solutions
• Document customer interactions and maintain accurate records
• Collaborate with other teams to ensure customer satisfaction is achieved
• Identify and escalate priority issues to the appropriate team members
• Stay up-to-date with product and service knowledge to provide accurate information to customers

Skills and Qualifications

• 0-1 years of experience in a customer care role
• Excellent communication skills in English and Hindi
• Ability to work under pressure and handle challenging situations
• Strong problem-solving skills
• Proficiency in using customer service software and tools
• Good time-management skills
• Bachelor's degree in any discipline