Customer Care - Query Receiver

Primary Role

• Efficient Handling of Calls.
• Serves customers by providing relevant information.
• Resolving internal service problems and escalating, if needed.
• Providing proactive customer outreach.
• Collecting and analyzing customer feedback.
• Responding to customer reviews.
• Developing and documenting knowledge into helpful content.

Secondary Role

• Assisting other officers for solving queries in case of excess queries.
• Adhering to organizational process & policies.
• Providing feedback on enhancement of systems and overall organisation on time to time basis.