Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
Adherence To Quality And Compliance Guidelines
Communicates Effectively, Oral As we'll As Written Ability to recognize tone and mood of customer through written and voice communication.
Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication, Ability to Address 2-3 conversations simultaneously
Ability To Comprehend & Respond To All Customer Queries (Through Chat as we'll as Voice in case of BCP situations/Business requirement) W ith Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Minimum Qualifications
Academic Background: Graduate/Under-Graduate
Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
Ability To Take Independent Decision & Meet Stringent Deadlines
Typing Speed (25- 35 Words/Minute)
Preferred Qualifications
Effective verbal and written communication skills, Quick Navigation Ability, Web Savvy,
Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
