The candidate will lead customer care activities and be responsible for supporting, setting, and motivating to achieve common goals, communication channels up and down, and customer care support in the factories. The person will be part of Global Customer Care Team Leader team.
Responsibilities:
- Developing the team (Problem solving, communication and supporting internally and externally)
- Supporting, setting, and motivating to achieve common goals, communication channel up and down, customer service support in the factories.
- Leading individuals, i.e. Personal development, supporting development discussions and setting incentive targets.
- Working environment improvements
- Planning the tasks division in the team, balancing resources and recruiting
- Customer focus: special customer cases and meetings
- Suggesting, leading and taking part in development projects Claim handling.
- Country-specific tasks, if applicable.
Job Specifications:
- 812 years of experience in Customer Care
- Any Graduation or Post-Graduation in Business administration
- Good Knowledge about computer, MS office, IFS, Teams, Outlook etc.
- Good communication (written and verbal communication)
- Interpersonal effectiveness and teamwork
- Innovative thinking
