Customer Care Operations

Description

We are looking for a Customer Care Operations professional with 2-4 years of experience to join our team. The ideal candidate should have a strong background in customer service, excellent communication skills and a customer-centric approach.

Responsibilities

• Handle customer inquiries and complaints through various channels including phone, email, and chat
• Provide accurate, valid and complete information to customers
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow communication procedures, guidelines and policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, transactions, comments and complaints
• Communicate and coordinate with internal teams to ensure customer satisfaction
• Manage and resolve customer issues
• Provide feedback on the efficiency of the customer service process

Skills and Qualifications

• 2-4 years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Ability to stay calm under pressure and handle challenging situations
• Strong problem-solving and analytical skills
• Customer-centric approach
• Good knowledge of customer service software, databases, and tools
• Ability to multitask, prioritize, and manage time effectively
• Bachelor's degree in any field
• Fluency in English and one or more regional languages