Customer Care Manager

Company Overview

Leostar Solutions is a Nagpur-based Talent Acquisition Firm servicing PAN India. We are a team of high energy, experienced, and expertise professionals who are capable of delivering high volume with uncompromised quality within timelines. Ethics, integrity, and harmony symbolize our workplace, with each member contributing towards a common objective. We currently have 11-50 employees and our website is https://leostarsolutions.com/.

Job Overview

We are looking for a Customer Care Manager to join our client team at Sahibabad Location. As a Customer Care Manager, you will be responsible for managing the customer service operations and ensuring customer satisfaction. This is a mid-level position requiring 4 to 6 years of experience. The job location is Ghaziabad, Uttar Pradesh, India. This is a full-time role.

Qualifications and Skills

• Proven experience as a Customer Care Manager or similar role
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to handle and resolve customer complaints
• Knowledge of customer service principles and practices
• Proficient in CRM software and Microsoft Office
• Strong problem-solving and decision-making skills
• Ability to work well under pressure and in a fast-paced environment

Roles and Responsibilities

• Manage and oversee the customer service operations
• Ensure timely resolution of customer complaints and issues
• Develop and implement customer service policies and procedures
• Train and mentor customer service representatives
• Monitor and analyze customer service performance metrics
• Identify areas of improvement and implement corrective actions
• Collaborate with other departments to resolve customer issues
• Maintain customer satisfaction by providing excellent service